With reference to the institution of Banking Ombudsman in In

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With reference to the institution of Banking Ombudsman in India, which one of the statement is not correct?

[UPSC CSE Prelims 2010]

The Banking Ombudsman is appointed by the Reserve Bank of India

The Banking Ombudsman can consider complaints from Non-Resident Indian having accounts in India

The orders passed by the Banking Ombudsman are final and binding on the parties concerned

The service provided by the Banking Ombudsman is free of any fee